Add proactive WhatsApp messaging to Zendesk and reach customers with timely, template-based notifications at scale.
Send immediate or scheduled messages from the Agent Workspace, excel files, triggers, automations or API. Comply with GDPR and avoid Meta’s 24-hour limitations.
This enterprise-grade app is built for high-volume, proactive WhatsApp notifications from Zendesk. Work with multiple phone numbers and agents, use your existing workflows, and keep your data protected.
Send immediate or scheduled WhatsApp notifications from the Zendesk Agent Workspace sidebar, by uploading Excel or CSV files, or by integrating with our delivery API. Reach many customers at once without leaving Zendesk.
Start conversations and add proactive messages directly from tickets by using Zendesk macros, triggers and automations. Create and manage WhatsApp templates within the app and include media, buttons, headers and other rich content where Meta allows it.
Get visibility into what was sent and what failed, with delivery feedback posted back into tickets and surfaced through Zendesk views and Explore reports. Use built-in opt-out and blacklist capabilities to support GDPR, DPA and CCPA-style requirements.
Use WhatsApp Connector to initiate conversations, enrich existing tickets, and automate notifications across the whole customer journey with zero custom code.
Let agents send one-to-one or small batch WhatsApp notifications directly from the ticket sidebar. They can pick a template, customize variables, and send on behalf of different WhatsApp numbers configured in the app.
Upload Excel or CSV files to send large batches of WhatsApp notifications in a controlled way. Schedule deliveries in advance so campaigns go out at the optimal time for each audience.
Use Zendesk macros, triggers and automations to send proactive WhatsApp messages automatically as tickets move through your workflows. For advanced scenarios, integrate with our message delivery API to control notifications from your own systems.
Monitor WhatsApp notification performance directly in Zendesk and react quickly when something goes wrong.
Tickets can be updated with internal notes summarizing if a WhatsApp notification was delivered or not, making it clear to agents what happened for each customer.
Use standard Zendesk Support views and Explore dashboards to understand overall message activity: how many messages were sent, how many failed, and which campaigns perform best.
WhatsApp Connector supports phone number blacklisting and data deletion flows so you can build experiences aligned with GDPR, DPA and CCPA-style privacy regulations.
This section summarizes what you need in order to use WhatsApp Connector effectively with Zendesk.
This solution is built for existing Zendesk customers. It works with Zendesk Support and is designed for organizations on Zendesk Suite Professional or Enterprise plans. The app is free to install from the Zendesk Marketplace; message delivery is billed separately according to your chosen pricing option.
If you are evaluating Zendesk or planning a migration from another platform, we can help you design your Zendesk instance and plan how proactive WhatsApp fits into your customer experience. Our team can advise on best practices for structure, workflows and automation.
Installation and configuration guides, video tutorials, and troubleshooting articles are available in our dedicated WhatsApp Connector Help Center, so your team always has up-to-date instructions and how-to content.
Open the app in the Zendesk Marketplace · Talk to us · Book a meeting
WhatsApp Connector offers three flexible ways to pay, so you can start small and scale as your proactive messaging grows.
Choose an annual subscription with a fixed pool of notifications per year (for example, Starter around 12k, Professional options around 60k or 120k notifications). All yearly plans include unlimited users, templates and phone lines, and are ideal for stable or predictable volumes.
Subscribe month-to-month with smaller notification bundles (roughly 1k, 5k or 10k messages per month) and cancel whenever you need to. This is a good fit if you want to try proactive WhatsApp or expect your volume to change over time.
Buy one-off prepaid notification packs (for example, from a few thousand up to one hundred thousand messages) without committing to a subscription. Packs are simple, do not expire, and can be purchased directly inside the app when you need more capacity.
First 100 notifications per month are included for free. For higher volumes (hundreds of thousands of messages per year or more), an Enterprise / High Volume Customer option is available.
For organizations with advanced regulatory, performance or infrastructure requirements, or those sending very high volumes of WhatsApp notifications, WhatsApp Connector is also available as an Enterprise edition.
Keep customer data and message traffic in an environment you control, with a dedicated server in the region and with the specifications you choose, plus a database that can live in your own infrastructure.
Apply your internal security and compliance policies, get full real-time access to your data, and rely on premium support working closely with your IT and CX teams.
Get a private, branded Zendesk app and a setup project adapted to your needs. This option is designed for Zendesk Suite Professional (or above) customers with in-house Zendesk administrators and IT teams.
We are a Certified Technology Qualified Zendesk Partner, founded by former Zendesk employees, working exclusively on Zendesk.
We are based in Madrid, Spain. Drop us a line if you are around! 🍺
With extensive experience gained through the development and ongoing support of the Zendesk WhatsApp Connector by Respira (WCR), our team is well-equipped to handle a wide range of WhatsApp integration projects.
Whether you're looking to fully integrate WhatsApp as a channel within Zendesk or need guidance from both a technical and strategic standpoint, we can help.
Explore the WCR listing on the Zendesk Marketplace or get in touch with us to discuss your WhatsApp integration needs.
Unlike many partners who divide their attention across multiple platforms, our exclusive focus on Zendesk allowed us to build deep, hands-on expertise.
This specialization means we can deliver more effective solutions that maximize the value you get from Zendesk.
Contact us if you want to know more about us.
We are certified as Technology Qualified Zendesk Partner and Advanced Zendesk Implementation Partner, with years of experience.
We are also certified for Zendesk AI Agents Advanced (Ultimate AI) projects.
Contact us if you want more details.