The missing WhatsApp Extension for Zendesk

A solution for a real world problem

WCR wasn't an idea we stumbled upon; it was a direct response to a technical challenge posed by our clients. As CX consultants at Respira Internet, we specialize in architecting high-performance Zendesk environments. Our days are spent making the world's leading CRM work harder for global brands.

The turning point came when several of our most sophisticated clients brought us a shared frustration. They had mastered reactive support, but their communication felt incomplete. They asked us:

"How can we leverage Zendesk to trigger proactive WhatsApp notifications based on our internal workflows?"

The market at the time didn't have a robust answer. The available tools were either too simple for enterprise needs or required fragmented workarounds that broke the agent's focus.

From Consultation to Construction

As a team of former Zendesk insiders and veteran technical experts, we knew the platform's architecture well enough to know exactly where the bridge needed to be built. We didn't want to offer our clients another "clunky" workaround; we wanted to provide them with a seamless extension of their existing stack.

We took the deep expertise we gained from years of CX consulting and poured it into the development of WCR. We built it to solve the specific hurdles our clients faced:

• Workflow Native: It had to be triggered by Zendesk's own internal logic (Triggers and Automations).
• Agent-First: It had to be accessible without leaving the Agent Workspace.
• Sovereignty-Focused: It had to offer the high-security deployment options—including private VPC and physical servers—that regulated industries require.

The Respira Internet Pedigree

WCR is the flagship software product of Respira Internet. Because it was born from our work as consultants, the product is continually refined by real-world CX requirements.

We don't operate like a typical software-only vendor. We are a team of senior architects who understand that a proactive message is more than just a notification—it's a critical touchpoint in your customer's journey. Our background in deep technical consulting means that every update we push to WCR is designed to improve the stability, security, and efficiency of your Zendesk investment.

Our Mission: Empowering the Proactive Enterprise

We believe that the most effective service is the kind that anticipates a need before it becomes a problem. By extending Zendesk with WCR's proactive capabilities, we help organizations transform from a traditional "support center" into a proactive communication powerhouse.

We solved the problem for our clients. Now, we're ready to solve it for you.