1. WCR SaaS (Zendesk Marketplace App)
Fast, secure, and ready to go. Our standard SaaS model is a dedicated, single-tenant deployment—designed for businesses that want immediate results with the security of an isolated environment and zero maintenance overhead.
- Best For: Small to Medium Businesses (SMBs) looking for a turnkey solution.
- Setup Time: Under 5 minutes.
- Hosting: Securely managed by Respira Internet.
- Zero Technical Overhead: We handle all server scaling, updates, and maintenance.
- Entry Point: Includes 100 free notifications per month.
2. Independent Instance
The "Insights Choice" for data-driven organizations. Built for teams that need to do more with their data. While we manage the infrastructure, you gain direct access to the database—integrating WhatsApp activity into your broader business intelligence ecosystem.
- Best For: Companies requiring custom reporting, high-volume data analysis, or integration with internal Data Lakes.
- Direct Database Access: Connect your own BI tools (Tableau, PowerBI) directly to the source for real-time reporting.
- Custom Data Exports: Move your messaging data into your company Data Lake for long-term storage or advanced analysis.
- Personalized Branding: Customize the app's appearance within Zendesk to match your corporate identity.
- Granular Usage Statistics: Build your own usage dashboards that go beyond standard reporting.
3. Enterprise (Independent Server)
Total Sovereignty. Maximum Control. The Enterprise Edition is the ultimate solution for organizations in highly regulated industries—Finance, Healthcare, Government. A fully dedicated server environment deployed specifically for your organization.
- Best For: Large Enterprises and DPOs requiring 100% data residency and zero shared resources.
- Hosting: Deployed within your own VPC (AWS, Azure, Google Cloud), on your own physical servers, or on a dedicated infrastructure run by us.
- Total Infrastructure Ownership: All customer data and traffic reside on a server controlled by you—no shared resources, no compliance hurdles.
- Exclusivity: Private Zendesk app, priority support, and custom-vetted security protocols.
Deployment Comparison at a Glance
| Feature | WCR SaaS | Independent Instance | Enterprise Server |
|---|---|---|---|
| Architecture | Single-tenant | Multi-tenant | Dedicated Server |
| DB Access | Standard API | Direct SQL/DB Access | Full System Access |
| Data Lake Ready | No | Yes | Yes |
| Branding | WCR Standard | Personalized Branding | Fully White-labeled |
| Data Residency | Server in Europe | Choice of Region | Your Own Infrastructure |
| Setup Speed | Instant | 24–48 Hours | Custom Project |
Why the WhatsApp Connector is Different
As Certified Technology Qualified Zendesk Partners, we don't just "plug in" to WhatsApp. We build infrastructure that respects the complexity of modern data laws.
Built for Business Intelligence
Most connectors are "black boxes"—the data goes in, but you can only get back what their API allows. WCR's Independent Instance breaks that barrier, allowing you to treat your WhatsApp data as a core part of your company's intelligence assets.
Vetted by Zendesk
Our deployment models have been audited for security and performance. Whether you are on our SaaS cloud or your own private server, you are backed by the expertise of former Zendesk employees who understand how to keep your data safe and your connection stable.
Not sure which option is right for you?
Our technical team is ready to help you evaluate your volume, security requirements, and data integration needs to help you find the perfect fit for your business.
Schedule a meeting with our Tech Lead
Contact us to learn more.