reclamador.es

About reclamador.es

reclamador.es is an online legal services platform that helps consumers claim compensation from airlines, banks and other companies through a simple digital process. Through its platform, thousands of users submit and manage claims every year, tracking the progress of their cases within a fully digital experience.

The Challenge

With large volumes of client communication across different stages of each claim, reclamador.es needed a scalable way to maintain clear, timely communication with its clients via WhatsApp.

The Solution

By using the WhatsApp Connector, proactive messaging has become part of its support and operational workflows. The company can now:

• Send bulk WhatsApp notifications to large groups of clients
• Trigger automated messages via API when events or updates occur in a claim
• Start or resume conversations after the 24-hour window through the agent interface

The Results

By integrating WhatsApp into Zendesk workflows, the company has increased communication speed and continuity, reduced manual support work, and kept all communications centralized. This allows clients to remain informed throughout their claims lifecycle while improving claim success rates and reducing resolution time.

In Their Own Words

"At reclamador.es we manage thousands of claims and must keep clients informed throughout the entire process. WhatsApp is essential. With the WhatsApp Connector we can easily send individual or bulk communications, both automatically and manually."

— María Carrión, Head of Sales and Customer Service, reclamador.es