About Rooser
Rooser is an online platform connecting seafood suppliers and buyers across Northern Europe. Operating 24/7, the platform links primary processors and producers with wholesale buyers, enabling efficient trading, price negotiation, and order management.
The Challenge
Before implementing the WhatsApp Connector, Rooser struggled to communicate with users through WhatsApp — a primary communication channel in their industry — while using Zendesk Suite.
The Solution
Respira Internet implemented the WhatsApp Connector, enabling Rooser to:
- Consolidate communications from multiple channels into one view
- Manage customer responses and proactive outreach from a centralized platform
- Bypass Meta's 24-hour response window limitation
- Support 24/7 operations without time constraints
The Results
The connector revolutionized their communication strategy by enabling timely responses across Europe, improving customer engagement in the fast-paced seafood trading environment.
In Their Own Words
"Our ability to send prompt messages and maintain responsive communication has significantly enhanced our customer relationships."
— James Gundry, Head of Customer Experience, Rooser
Ready to get started?
We can help your business elevate its WhatsApp workflows to the next level.