About Eden Jardin – Outdoor Furniture & Budas
Eden Jardin provides quality outdoor furniture and Asian-inspired decoration, and extends its omnichannel support with WhatsApp proactive messages.
The Challenge
Eden had already implemented Zendesk Suite but needed to overcome Meta's restrictions preventing outbound WhatsApp messages and communication after 24 hours of a customer's last reply.
The Solution
The WhatsApp Connector enables Eden's agents to communicate with customers around the clock without restrictions. Key capabilities include:
- Send mass templated or personalized messages
- Maintain strict Service Level Agreements (SLAs)
- Increase Customer Satisfaction scores
- Enhance customer engagement and sales
In Their Own Words
"Customers reach us more and more via WhatsApp. Being able to start and continue conversations after 24 hours makes this channel more convenient for everyone."
— Marta Santapau, Administration Manager, Eden
Ready to get started?
We can help your business elevate its WhatsApp workflows to the next level.