Send Outbound WhatsApp Messages From Zendesk.
Break the 24-hour window. Re-engage customers with automated, template-based WhatsApp messages.
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From Reactive Support to Proactive Engagement.
Standard Zendesk WhatsApp integrations wait for customers to write first. WCR lets you start or continue the conversation - on your terms, at the right time.
Any Use Case
Service alerts, shipping updates, post-resolution surveys - WCR removes the barriers between your team and your customers’ preferred channel.
Beyond the 24-Hour Window
Re-engage customers after sessions expire using pre-approved WhatsApp Templates - without losing the thread.
Native Automations
Trigger WhatsApp messages automatically via Zendesk Triggers and Macros on status changes, escalations, or custom events.
See It in Action
Watch how your team can send proactive WhatsApp notifications directly from Zendesk — no switching tabs, no extra tools, no friction.
Four Ways to Power Your WhatsApp Strategy
One extension, four powerful ways to engage. WCR fits directly into how your team already works in Zendesk.
Agent Sidebar App
Send proactive templates manually while looking at a ticket. Your agents never have to leave the Zendesk interface or switch tabs. Zero technical knowledge required.
Bulk Campaigns
Need to notify 5,000 customers about something? Simply upload an Excel or CSV file, and send it immediately or schedule it for later.
Native Automations
Integrate WhatsApp into your existing Triggers and Automations. Send a notification automatically when a ticket status changes, a parcel is shipped, or a booking is confirmed.
Delivery API
Connect your external CRM, e-commerce platform, or ERP directly to WCR. Trigger WhatsApp messages based on external events, all tracked back inside Zendesk.
Total Visibility. Total Compliance.
Unlike other connectors that leave you in a “black box” of uncertainty, WCR provides a clear audit trail for every interaction. We don’t just hope your messages arrive; we give your team the data they need to manage communication with confidence.
Real-Time Delivery Feedback
Most competitors remain silent when a message fails. WCR closes that gap:
- Sent Confirmation
- Get immediate verification the moment your message is successfully sent from the system.
- Proactive Error
Notifications - If a message cannot be sent - due to an invalid number, a template issue, or a technical hurdle - WCR notifies you immediately.
- Actionable
Troubleshooting - We don’t just report a failure; we help you identify why it happened so your team can resolve the issue and stay connected with the customer.
Enterprise-Grade Compliance & Data Security
Protecting your business and your customers’ privacy is at the core of WCR. We provide the tools you need to meet the world’s strictest data regulations (GDPR, DPA, and CCPA):
- Automated
Blacklist
Management - Respect customer “Opt-outs” instantly. Our built-in blacklisting tool ensures that if a customer asks to stop receiving messages, they are automatically excluded from future outbound notifications.
- Right to Erasure
- Comply with “Right to be Forgotten” requests effortlessly using our one-click data deletion tools.
- Vetted & Verified
- Our status as a Certified Zendesk Partner means our security protocols and data handling have been audited to meet Zendesk’s highest technical standards.
Deployment Options: Your Data, Your Choice.
We are the only provider that offers three distinct ways to host your WhatsApp infrastructure.
SaaS (Marketplace)
Shared secure infrastructure.
- Install in minutes.
- Ideal for SMBs.
Independent Instance
Dedicated database environment.
- Managed by us, isolated for you.
- Enhanced performance.
Enterprise (Private Server)
Full Data Ownership.
- Resides on your servers.
- No shared resources. Total control.
Built for High-Stakes Industries.
When communication is critical, industry leaders turn to WCR for reliability and precision.
E-Commerce & Retail
Recover abandoned carts, run mass promotions, and keep customers informed with real-time shipping updates.
Hospitality & Tourism
Send digital check-in links, automate arrival reminders, and trigger post-stay surveys the moment a guest checks out.
Education & Professional Services
Guide students and clients through enrollment, class schedules, and billing with messages that actually get read.
Financial Services & Insurance
Speed up approvals by collecting documents via WhatsApp and sending instant policy and renewal alerts.
Logistics & Utilities
Cut “where is my order?” tickets with live tracking links and alert customers to outages or route changes in real time.
Healthcare & Wellness
Eliminate no-shows with automated reminders, send prep instructions, and deliver test results in a GDPR-compliant environment.
Software & Technology
Drive feature adoption, broadcast critical system alerts, and capture high-response NPS scores directly inside the chat.
Why Trust WCR?
We didn’t just build an app; we built a bridge. As former Zendesk employees, we know the internal architecture of the Agent Workspace better than anyone. We are an Advanced Zendesk Technology Partner, meaning our code is vetted, our security is audited, and our support is world-class.
Ready to transform your customer service?
Join over 200 global companies using WCR to turn WhatsApp into their most effective communication channel.
Start for Free
Install the WCR app from the Zendesk Marketplace today. Your first 100 notifications every month are on us.
Install from MarketplaceNeed Enterprise Capabilities?
Does your business require high-volume capacity or a dedicated server in your VPC?
Let’s talk architecture.